Office Hours
The 60-second channel for telling NOVA what just changed.
Some context never makes it onto a Checklist or into your CRM. A reorg you heard about over coffee. A holiday that's about to push your close. Intel from a deal you closed last year that applies here. Coach's Office Hours is where you drop those two-sentence notes — and the next morning's coaching uses them.
Anytime something material changes on a deal. Or anytime you have context in your head that you'd want NOVA to know about. The bar is low — if you're thinking about it, write it down.
Most reps use it at the end of the day. Five minutes, four or five deals — done. Some reps drop notes the moment they hang up from a call. Either works.
Two sentences is the right length. The first describes what changed. The second tells NOVA why it matters or what the implication is.
A reorg you heard about
"Heard from my champion that their VP of Ops just left. The procurement process now goes through their CFO directly — no more buyer's committee."
A new competitor in the conversation
"They mentioned they're also evaluating a competitor I didn't know was in the running. Their main concern is that competitor's implementation horror story from two years ago."
A timeline shift
"Their board meeting moved from June 15 to July 8. Close timing slips by three weeks."
A champion going quiet
"Sarah used to reply same-day. Last two emails took four days each. Something's changed and she hasn't said what."
A piece of intel from another deal
"At a similar account last quarter, the procurement team rejected our standard MSA over the indemnification clause. Worth pre-handling here."
Your note is saved on the deal the moment you hit save. To have NOVA act on it straight away, hit refresh on the deal — that re-coaches it on the spot, once a day. It doesn't constantly recompute.
If you'd rather not think about it, don't: everything you add is folded into the overnight cycle, so coaching is fresh by 7am either way.
The coaching is only as good as what the system knows. If something's in your head and not in Opsight, it can't shape the next morning's actions. Office Hours is the part most reps underuse for the first two weeks — and the part they wish they'd started using sooner.